Order Processing & Delivery

We process your order as soon as it is placed. Orders are shipped from our warehouses on the next business day following the order date.

Delivery takes 10 to 14 business days.

Our business days are Sunday to Thursday.

During peak periods (such as new product launches, restocks, seasonal holidays, and promotions), delivery may be delayed.

Reporting an Issue with Your Order

Customers must notify us within 48 hours of receiving their order if there is any damage or discrepancy in the received items.

Cancellation & Order Changes

No changes or cancellations can be made once the order has been shipped from our warehouses.

Returns & Exchanges

• We only accept returns or exchanges for items that are received damaged or incorrect.

• In case you receive a wrong or damaged item, you must receive the package and email us within 48 hours to request a return or exchange customer.service@bubblzzeg.com.

• We will arrange product pickup via a shipping company and cover the return shipping costs only in cases of error on our part.

• If a replacement item is not available in stock, a refund will be issued to the original payment method after the returned item has been received and inspected.

Full Order Return (Non-Damaged Items)

• Full order returns are accepted after receiving the order via the shipping company.

• Returned items will be inspected first at our warehouse.

• Return shipping costs will be deducted from the refund amount.

• Refunds will only be issued to the original payment method used; we do not accept refunds to a different credit/debit card.

• The customer bears the full cost of shipping and return if there is no damage or error in the order.

Unreceived Orders

If the customer fails to receive the order after it has been shipped, both the original and return shipping costs will be deducted from the refund. The remaining amount will be refunded to the original payment method.